FAQ
What is your shipping & delivery policy?
All items are delivered using PostNL for the Netherlands and DHL for international orders. Shipping costs and times depend on the delivery address. We aim to process and dispatch your order within 48 hours.
Find below the different costs per shipping zone. For orders outside the EU: please contact us directly so we can work out the best and most cost-effective way for your shipment.
Netherlands : €3,95, free shipping from € 50,00
Your order will be delivered by PostNL mailbox post, including track and trace. Standard delivery usually takes 1-2 working days.
EU- zone 1 : € 7,50. Belgium, Denmark, Germany, France, Italy, Luxembourg, Austria, United Kingdom and Sweden. DHL Parcel will ship your order as a parcel, including track and trace. Standard delivery usually takes 2-5 working days.
EU- zone 2 : € 7,50. Finland, Ireland, Poland, Portugal and Spain. DHL Parcel will ship your order as a parcel, including track & trace. Standard delivery usually takes 4-7 working days.
EU- zone 3 & al other countries: € 15,00 : Bulgaria, Cyprus, Estonia, Greece, Hungary, Croatia, Latvia, Lithuania, Malta, Romania, Slovenia, Slovakia and Czech Republic. DHL Parcel will ship your order as a parcel, in most cases including track & trace. Standard delivery usually takes 5-10 working days
For standard delivery times and track & trace services per country please check www.dhlparcel.nl.
How do you pack my bracelet?
Your bracelet comes in a jewellery box plus a pretty little piece of information. We will send your order in a dull blank air cushioned enveloppe, to be sure that your article won't be damaged or stolen in transit.
I want to return or exchange my bracelet. How does it work?
You can return your order within 14 days from the day you receive your bracelet. The item must not have been worn, have any signs of wear or have been altered in any way. Nor must it have been washed or show signs of damage. It must be returned in its original packaging.
Please notify us of your return by sending an email with your full name, order number and bank account number to hello@atelierminerale.com.
Then, send your package to the following address:
Atelier Minerale
De Wittenkade 39Hs
1052 AC Amsterdam
As soon as we have received the returned items we will process your refund. The refund amount will amount to the cost of the returned minus cost of shipping and returns which shall be borne by you.
For exchanges, please return your order in the above described way and place a new order. Thanks!
Which payment methods do you accept?
To pay for your order you can use IDEAL (the Netherlands), Paypal, Visa or MasterCard.
What is the size of your bracelets?
Our bracelets are 18 cm. However, small deviations may occur since the bracelets are handmade and the gemstones don’t always have exactly the same size.
Our bracelets our designed for regular wrists, measuring 15 to 17 centimetres. In case you have a different wrist size, please contact us so we can tailor the length for you.
The best way to determine whether our bracelets fit is to measure your actual wrist size. You can use a flexible tailor’s tape and measure by fitting it right above the wrist bone.
What materials do you use?
We use a variety of 2mm gemstones, both faceted and non-faceted, as the core of our bracelets. Miyuki beads - high quality Japanese glass beads - surround these precious beauties. And last but not least we finish with gold-filled elements for a shining and long-lasting appearance. (Check also “What does 14 KT gold-filled mean and what’s the difference with gold-plated?”)
What does 14 KT Gold-Filled mean and what is the difference with Gold-Plated?
Gold filled is the closest alternative to solid gold when it comes to quality and value. It consists of a thick layer of 14KT gold, bonded with a base metal, giving it the same appearance as solid gold. Gold filled items – even with daily wear – don’t tarnish, wear out and can last a lifetime. It is perfectly safe for all kinds of skin and completely allergy free.
Gold filled has about 100% more gold than gold plated. Gold plated contains only a thin layer of gold, plated on a variety of base metals. Friction can easily cause the plating to rub off, revealing the underlying metal, that can stain your skin green and cause allergic reactions.
How can I best take care of my bracelet?
You can wear our bracelets day and night (also during sleeping, bathing and showering). However, keep in mind that some factors can influence the shine and colour like cosmetics, salt water, excessive heat, chlorine and other chemicals.
Although the14 karat gold-filled elements will not tarnish, they can get dirty. Using a clean, soft cloth is an ideal way to polish the gold-filled pieces. When it comes to cleaning gemstones you can wipe the gemstones thoroughly with a clean, soft, slightly damp cloth.